Protect valuable relationships
Turn difficult conversations into opportunities to restore trust and retain customers.
A Metavoli Asia programme · Invited by Orangesoft
Turn difficult customer moments into sales you keep.
A practical two-day programme for frontline teams to respond with confidence, defuse tension and protect valuable customer relationships.
Date22–23 Oct 2026
Time9am–6pm
VenueMenara Atlas, Bangsar
HRD Corp ELEVATE / PACEFunded by HRD Corp Malaysia for eligible applicants. Metavoli Asia confirms applicant eligibility and seat availability.
For client-facing teamsPractical scripts · De-escalation · Live scenarios
Why this training matters
Every difficult conversation puts trust—and revenue—on the line.
The programme equips frontline teams to stay composed, communicate clearly and move challenging interactions towards a constructive outcome.
Respond with calm authority
Give teams ready-to-use verbal frameworks for pressure, complaints and angry customers.
Raise the service standard
Build a more confident, consistent brand presence across every customer touchpoint.
Built for day-one use
Less lecture. More confident practice.
Participants work through verbal scripts, guided de-escalation techniques, live scenarios, playback review and personal action planning.
- Ready-to-use response frameworks
- Recorded role-play and coaching for HRD Corp verification
- A practical frontline action plan
Two-day learning journey
From confident presence to calm revenue protection.
Day 1
Professional image & response scripts
- Module 1Brand ambassador image & confident presenceGrooming, posture, vocal confidence and body language.
- Module 2Professional verbal frameworks & response scriptsBuild and apply scripts for common queries and complaints.
Day 2
Defusing anger & protecting revenue
- Module 3Empathy, de-escalation & angry clientsStay composed under pressure and turn complaints towards loyalty.
- Module 4Live scenarios & revenue protectionRole-play, playback review, coaching and action planning.
Who should attend
For anyone whose conversations shape the customer relationship.
- Customer support teams
- Front desk & reception
- Account managers
- Client relationship teams
- Retail staff
- Call centre personnel
- Sales advisors
- Client-facing consultants
20+Years of professional experience
Your trainer
Wendy Tan
HRD Corp Accredited Trainer No. 64047
Wendy is a generalist corporate trainer whose experience spans agile startups and multinational organisations across media, retail, business development and project management.
Her practical, real-world facilitation helps teams respond, problem-solve and communicate with steady confidence.
A clear two-stage process
Express interest now. Handle formal documents securely later.
- 1Share three details
Name, company and work email only.
- 2Continue on WhatsApp
A message to Wendy is prepared for you.
- 3Confirm eligibility
Wendy follows up within three working days on fit and availability.
- 4Complete the formal step
If you proceed, Metavoli aims to collect the required particulars within five working days of your initial contact.
Event at a glance
Protect Your Sales
- Dates
- 22 & 23 October 2026
- Time
- 9:00am–6:00pm
- Arrival
- 8:30am on both days
- Venue
- Level 3, Menara Atlas, Bangsar Trade Centre (formerly Plaza Pantai), Jalan 4/83A, Off Jalan Pantai Baharu, 59200 Kuala Lumpur
- Attendance
- Both full days are required
- Capacity
- 25 participants, followed by a waitlist
- RSVP by
- 23 September 2026
- Seat confirmation
- 30 September 2026
- Included
- Meals, digital materials and a Certificate of Attendance
- Training provider
- Metavoli Asia Consulting Services
Take the first step
Let Wendy help confirm whether this programme is right for your team.
Express interestNo IC number or MyKad upload is requested on this website.
Good to know
Questions before you RSVP
Is my RSVP a confirmed booking?
No. Wendy responds within three working days, and approved seats are confirmed on 30 September 2026. Attendance on both full training days is required.
Is the training really fully funded?
Yes. This cohort is funded by HRD Corp Malaysia for eligible applicants. Metavoli Asia verifies the criteria and confirms each available place.
Who is eligible?
Orangesoft clients and prospects from locally SSM-registered MSMEs with 75 or fewer employees may apply. Participants must be Malaysian full-time employees. Employers do not need to be registered with HRD Corp, and no sectors are excluded.
Can my company send more than one person?
Yes. There is no fixed participant limit per company within the overall 25-person cohort. Once those places are filled, interested applicants can join the waitlist.
Will this form ask for MyKad details?
No. This website collects only your name, company and work email. Metavoli handles the formal HRD application and any required IC or MyKad documents separately after confirmation. Redacted or watermarked copies are accepted.
What should participants expect on the day?
Arrive at 8:30am. Meals, digital materials and a Certificate of Attendance are included. Parking is available but not complimentary; detailed transport guidance follows after attendance is confirmed.
Will sessions be recorded?
Yes. Both days are captured through an HRD Corp livestream or Zoom session for verification. HRD Corp governs the recording retention period, and participant notice forms part of the attendance sheet.