Metavoli Asia Consulting ServicesOrangesoft

A Metavoli Asia programme · Invited by Orangesoft

Turn difficult customer moments into sales you keep.

A practical two-day programme for frontline teams to respond with confidence, defuse tension and protect valuable customer relationships.

Date29–30 Sept 2026
Time9am–6pm
VenueMenara Atlas, Bangsar

HRD Corp ELEVATE / PACEPresented as fully funded for eligible applicants. Funding, eligibility and places are confirmed individually by Metavoli Asia.

Participants completing a collaborative workshop activity
Participants practising a team exercise
For client-facing teamsPractical scripts · De-escalation · Live scenarios
PACE initiativeELEVATE initiative

Why this training matters

Every difficult conversation puts trust—and revenue—on the line.

The programme equips frontline teams to stay composed, communicate clearly and move challenging interactions towards a constructive outcome.

01

Protect valuable relationships

Turn difficult conversations into opportunities to restore trust and retain customers.

02

Respond with calm authority

Give teams ready-to-use verbal frameworks for pressure, complaints and angry customers.

03

Raise the service standard

Build a more confident, consistent brand presence across every customer touchpoint.

A small group taking part in an interactive training session

Built for day-one use

Less lecture. More confident practice.

Participants work through verbal scripts, guided de-escalation techniques, live scenarios, playback review and personal action planning.

  • Ready-to-use response frameworks
  • Recorded role-play and coaching
  • A practical frontline action plan

Two-day learning journey

From confident presence to calm revenue protection.

Day 1

Professional image & response scripts

  1. Module 1Brand ambassador image & confident presenceGrooming, posture, vocal confidence and body language.
  2. Module 2Professional verbal frameworks & response scriptsBuild and apply scripts for common queries and complaints.

Day 2

Defusing anger & protecting revenue

  1. Module 3Empathy, de-escalation & angry clientsStay composed under pressure and turn complaints towards loyalty.
  2. Module 4Live scenarios & revenue protectionRole-play, playback review, coaching and action planning.

Who should attend

For anyone whose conversations shape the customer relationship.

Wendy Tan, HRD Corp accredited trainer
20+Years of professional experience

Your trainer

Wendy Tan

HRD Corp Accredited Trainer No. 64047

Wendy is a generalist corporate trainer whose experience spans agile startups and multinational organisations across media, retail, business development and project management.

She combines practical business experience with PRINCE2 Agile, Change Management and Design Thinking methodologies to help teams respond, problem-solve and communicate with steady confidence.

Change ManagementPRINCE2 AgileDesign Thinking

A clear two-stage process

Express interest now. Handle formal documents securely later.

  1. 1Share three details

    Name, company and work email only.

  2. 2Continue on WhatsApp

    A message to Wendy is prepared for you.

  3. 3Confirm eligibility

    Wendy follows up personally on fit and availability.

  4. 4Complete the formal step

    Any HRD application or MyKad documents use a separate approved channel.

Event at a glance

Protect Your Sales

Dates
29 & 30 September 2026
Time
9:00am–6:00pm
Venue
Level 3, Menara Atlas, Bangsar Trade Centre
Format
Two-day, in-person training
Training provider
Metavoli Asia Consulting Services

Take the first step

Let Wendy help confirm whether this programme is right for your team.

Express interest

No IC number or MyKad upload is requested on this website.

Good to know

Questions before you RSVP

Is my RSVP a confirmed booking?

No. It records your interest and opens a WhatsApp conversation with Wendy. Eligibility, funding and seat availability are confirmed during follow-up.

Is the training really fully funded?

The supplied programme material presents the course as fully funded for eligible applicants. Metavoli Asia will confirm the applicable criteria and whether a funded place is available.

Will this form ask for MyKad details?

No. This website collects only your name, company and work email. Any formal HRD Corp documents are handled separately through an approved process.

Who is this for?

It is designed for customer-facing employees and the managers responsible for service quality, retention and frontline confidence.